Shipping policy

Effective Date: April 2025

At Flowrun, we are committed to ensuring your orders are delivered quickly, safely, and efficiently. This Shipping Policy outlines everything you need to know about how we process and deliver your purchases.

1. Order Processing

  • All orders are processed within 1-2 business days after payment is confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order ships, you will receive a confirmation email with tracking information.

2. Shipping Options and Costs

We offer multiple shipping options to suit your needs. Shipping costs are calculated based on the product weight, dimensions, and destination. The applicable fees will be displayed at checkout before finalizing your order.

Domestic Shipping (Within the U.S.)

  • Standard Shipping: 3–7 business days.
  • Express Shipping: 1–3 business days.
  • Free Shipping: Available on all orders.

International Shipping

  • Delivery times vary between 7–21 business days, depending on the destination.
  • Customers are responsible for any customs fees, import duties, or local taxes.

3. Tracking Your Order

All shipments include tracking information. After your order is dispatched, you will receive a confirmation email with a tracking number and a link to track your package in real-time. If you do not receive tracking information within 48 hours, please contact our support team at info@flowrun.com

4. Delivery Issues

Delays

While we aim to meet delivery timelines, unexpected delays (e.g., courier issues, weather, or customs clearance) may occur. If your delivery is delayed, please contact us, and we will assist in resolving the issue.

Undeliverable or Incorrect Addresses

It is your responsibility to provide accurate shipping details during checkout. If an order is returned to us due to an incorrect address, additional shipping fees may apply for re-delivery.

5. Lost, Stolen, or Damaged Packages

  • Once a package is shipped, Flowrun is not liable for items lost, stolen, or damaged during transit. However, we will assist you in resolving such issues with the courier.
  • For stolen packages marked as "delivered," we recommend checking with neighbors or contacting the courier directly.

6. Customs & Duties for International Orders

All international customers are responsible for any additional fees or taxes imposed by their local government upon arrival. These fees are not included in your order total.

7. Free Shipping Terms

  • Free shipping is offered on all orders.
  • Applies to standard shipping only.

8. Returns and Refunds

For details about returns, refunds, or exchanges, please review our Returns Policy.

9. Contact Us

If you have questions about your shipment or need assistance, feel free to reach out to us:

We at Flowrun strive to make your shopping experience as smooth as possible, delivering your gear promptly and ensuring your satisfaction! 🚀