Refund policy

30-Day Home Trial

Walk on it. Run on it. Live with it for 30 days.

If you don't love your FlowRun, email us at info@flowrun.com within
30 days of delivery with your order number and we will refund you in full.

YOU DON'T HAVE TO SHIP IT BACK
No repacking a 60-pound box. No printing shipping labels. No restocking
fee. In most cases we will simply refund you and ask you to keep, gift or
donate the machine. If we do need the unit returned, we arrange and pay
for collection ourselves.

WHAT WE ASK
- Contact us within 30 days of the delivery date
- Include your order number
- Tell us briefly what didn't work for you — it genuinely helps us

TIMING
Refunds are issued to your original payment method within 3 business days
of approval. Depending on your bank it can take a further 5–10 business
days to appear on your statement.

DAMAGED OR FAULTY ON ARRIVAL
Email us within 48 hours of delivery with photos of the packaging and the
unit. We ship a replacement immediately at no cost to you. This is separate
from the 30-day trial and does not use it up.

WARRANTY CLAIMS
Every FlowRun includes a 2-year warranty on the motor and frame, extendable
to 3 years. For claims outside the 30-day window, contact us with your order
number and a description of the fault.

CONTACT
info@flowrun.com — we answer within one business day.